What Makes a Good AI Agent?
A "good" AI agent is an AI agent you trust. You trust it because it delivers consistent, safe, transparent results that align with your organization's goals and meet your user's needs.
A Good Agent is:
✔️ Human-friendly: A Good Agent serves humans using the languages, channels and modalities most appropriate and most comfortable for those humans. It does the same when collaborating with humans. It may use written or spoken words, images or video - and where possible, it knows enough about each human to keep communication accurate and efficient. A Good Agent also makes the "safety" of humans its number one priority.
✔️ Accurate: Confabulation or "hallucination" is currently the number one problem faced when using language models. Hallucinating models are used multiple times by AI agents, greatly increasing the likelihood that they'll make mistakes. A Good Agent is constrained to tasks engineered to be accurate - and that accuracy is frequently tested and validated.
✔️ Sustainable: Proof-of-Concept agents are rarely Good Agents. The code-base and architecture of a Good Agent are engineered for easy maintenance, troubleshooting, future enhancements, reliability and performance at scale.
✔️ Governed: A Good Agent is subject to a robust Governance framework of strategies, policies, procedures, applications and appliances. Governance is applied to the data and knowledge it uses and to its actions and outputs - so that regulations, standards and your policies are complied with.
✔️ Resilient: A Good Agent is adaptable, flexible and able to overcome a broad range of challenges when performing its tasks. It doesn't fail when presented with the unexpected.
✔️ Integrated: A Good Agent is a team player. It has the knowledge, tools and connections to work seamlessly with existing systems, data sources and other agents - both human and AI
✔️ Transparent: A Good Agent can explain itself. It makes known the characteristics of its language models and the sources for any data and knowledge it uses for decisions and outputs.
A Good AI Agent HAS GRIT— is Human-friendly, Accurate, Sustainable, Governed, Resilient, Integrated, and Transparent. It is a trusted partner, built for reliability, safety, and lasting value.